Privacy Policy

1. Information We Collect

We may collect the following types of information when you use the Service:

Account Information: Your name, email address, password, and other details you provide when registering.

Usage Data: Logs of your interactions with Warren, including chat transcripts, reports generated, and feature usage.

Financial Data You Provide: Any personal or financial information you choose to share with Warren during conversations or when generating reports.

Payment Information: If you purchase paid features, we process billing details through secure third-party payment providers.

Technical Data: Device type, browser, IP address, operating system, and cookies or similar technologies.

2. How We Use Your Information

We use your information to:

• Deliver and operate the Service, including chat sessions and reports.
• Improve Warren's performance, accuracy, and user experience.
• Provide customer support and respond to enquiries.
• Process payments where applicable.
• Detect, prevent, and address fraud, abuse, or security incidents.
• Comply with legal and regulatory obligations.

We do not sell your personal information.

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: With trusted vendors (e.g. hosting, analytics, payment processors) who help us operate the Service under confidentiality agreements.

Legal Compliance: Where required by law, regulation, or valid legal process.

Business Transactions: In the event of a merger, acquisition, or sale of assets, where personal data may be transferred subject to continued protection.

We do not share your personal data with third parties for their marketing purposes.

4. Data Retention

We retain your personal data only for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce agreements. Chat transcripts and reports may be retained to improve the Service unless you request deletion.

5. Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the United Kingdom, including the United States and European Economic Area, where data protection laws may differ.

Where we transfer your data internationally, we ensure adequate safeguards are in place, such as the UK GDPR-approved standard contractual clauses.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal and contractual obligations).
• Object to or restrict certain forms of processing.
• Request portability of your data in a structured, machine-readable format.
• Withdraw consent where we rely on it for processing.

To exercise these rights, contact us at dima@trycapita.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you are not satisfied with our handling of your data.

8. Children

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: